Order – Kudo3D

Why am I not receiving my password reset email?

even — Sun, 31 May 2015 07:09:54 +0000

Some mail servers will block the notification email, treating it as spam. If you do not receive the password reset email, please check the spam folder. Please contact us if it is not in the spam folder either.

When do I need to submit my Direct Bank Transfer?

even — Wed, 23 Jul 2014 06:45:06 +0000

Please submit your payment directly to our bank account within 24 hours.

How will I pay for my order?

even — Fri, 11 Jul 2014 04:02:16 +0000

We provide two methods for payment.

1. Direct Bank Transfer: you can choose an offline payment option via Direct Bank Transfer during the online checkout process.

Orders with “Direct Bank Transfer” will show an “On-Hold” status. Please submit your payment directly to our bank account within 24 hours.

2. Amazon: you can choose pay via Amazon (with your Amazon account or with your credit card) during the online checkout process.
After completing the online Amazon payment, the order status in “My Account” will appear as “Processing”. Please wait for the confirmation of the payment receipt and order status to update to “Completed” which usually takes 24 hours.

We strongly recommend you register or log in Kudo3D website before proceeding with the checkout process. By doing this, your order will be shown in your Kudo3D account. If not, you can only receive the email notification with your order details which is difficult to monitor your order status.

How do I pay via Direct Bank Transfer?

even — Fri, 11 Jul 2014 03:59:11 +0000

You can choose to pay via “Direct Bank Transfer” during the online checkout process. After completing the checkout process, you can go to “My Account” and click your order. Our bank information will be shown on the order detail page. You can also check your order receipt email notification, which shows our bank information as well. Please submit your payment directly to our bank account within 24 hours.

Please note that your order will reflect an “On-Hold” status until we update it.

Please contact us and provide your Order Number after you transferred the payment. We will update your order status after we confirmed your payment.

There are multiple orders in my account – what happened?

even — Fri, 11 Jul 2014 03:57:02 +0000

For new orders, our system will create an order automatically after clicking the “PLACE ORDER” button during the checkout process, even if you didn’t complete the payment procedure. If you choose to pay via Stripe or Paypal, the order will show a “Processing” status after completing the payment. Otherwise, it will show a “Cancelled” status. Cancelled orders are invalid.

When will you charge my order?

even — Fri, 11 Jul 2014 03:54:36 +0000

For “Direct Bank Transfer” payment, the order will be charged immediately. For Stripe or Paypal Payment, it usually takes a few minutes under normal conditions. However, the status of your order in Kudo3D’s My Account might take couple days to update to “Completed”.

Can I cancel or change my order?

even — Fri, 11 Jul 2014 03:52:59 +0000

Yes, you can contact us and provide your Order Number to cancel or change your order before your product is shipped. We cannot cancel or change your order after it has shipped.

Do you ship internationally?

even — Fri, 11 Jul 2014 03:49:08 +0000

Except for Africa, we ship internationally. Shipping costs vary significantly depending upon your location.

When will the Titan 1 ship?

even — Fri, 11 Jul 2014 03:38:07 +0000

Our current lead time is 2-3 weeks upon confirmation of payment.