Some mail servers will block the notification email, treating it as spam. If you do not receive the password reset email, please check the spam folder. Please contact us if it is not in the spam folder either.
Please submit your payment directly to our bank account within 24 hours.
We provide two methods for payment. 1. Direct Bank Transfer: you can choose an offline payment option via Direct Bank Transfer during the online checkout process. Orders with "Direct Bank Transfer" will show an "On-Hold" status. Please submit your payment directly to our bank account within 24 hours. 2. Amazon: you can choose pay via [...]
You can choose to pay via "Direct Bank Transfer" during the online checkout process. After completing the checkout process, you can go to "My Account" and click your order. Our bank information will be shown on the order detail page. You can also check your order receipt email notification, which shows our bank information as [...]
For new orders, our system will create an order automatically after clicking the "PLACE ORDER" button during the checkout process, even if you didn't complete the payment procedure. If you choose to pay via Stripe or Paypal, the order will show a "Processing" status after completing the payment. Otherwise, it will show a "Cancelled" status. [...]
For "Direct Bank Transfer" payment, the order will be charged immediately. For Stripe or Paypal Payment, it usually takes a few minutes under normal conditions. However, the status of your order in Kudo3D's My Account might take couple days to update to "Completed".
Yes, you can contact us and provide your Order Number to cancel or change your order before your product is shipped. We cannot cancel or change your order after it has shipped.
Except for Africa, we ship internationally. Shipping costs vary significantly depending upon your location.
Our current lead time is 2-3 weeks upon confirmation of payment.
